DUST 514, Online Shooter Set in EVE Online Universe, Enters Open Beta






First announced in 2009, CCP Games’ online first-person shooter tie-in to its popular sci-fi MMO, EVE Online, was finally released as an open beta on Tuesday. Called DUST 514, it allows PlayStation 3 owners to play in the same world as EVE Online, fighting ground battles while EVE Online pilots contest star systems. The results of DUST 514 matches affect worlds and in-game corporations in EVE Online, and EVE Online players can even use starship weaponry to bombard the planets DUST 514 matches take place on.


Introducing New Eden






EVE Online and DUST 514 take place in a distant star cluster called New Eden. In a scenario sort of like ” Stargate” meets ” Star Trek: Voyager,” human space explorers found themselves trapped in New Eden, impossibly far from Earth, after using a one-way portal. Many thousands of years later, their descendants have formed completely new nations and ethnicities, and fight each other in space and on the ground over resources or ideology.


The most difficult MMO ever?


Widely regarded as very difficult — a popular infographic depicts EVE’s learning curve as a sheer cliff littered with stick figure bodies — EVE Online is also known for its byzantine politics, which take place completely between players. Player-run alliances sink years into building enormous spacecraft, which can vanish in a single battle or thanks to one person’s treachery.


A study in contrasts


DUST 514 is only available on the PlayStation 3 console, whereas EVE Online is for Windows PCs and Macs. DUST 514 is free to play and has no monthly fee, while EVE costs money to start and up to $ 14.95 per month (although there’s an expensive in-game item which can be used to offset this fee). But perhaps the biggest contrast is the level of commitment required. Instead of managing a whole spacecraft and needing to keep track of where it’s docked, DUST 514 players can just jump into instant battles, and are rewarded with experience and in-game currency each time.


Since the two games were linked together just a few weeks ago, however, EVE Online politics are beginning to affect DUST 514, and groups of players are getting drawn into its conflicts — or being sent by EVE in-game alliances to fight for them.


A work in progress


DUST 514 still bears the “beta” tag, and the end-user license agreement reminds players of this, even pointing out that CCP Games may choose to reset players’ gear and experience points at some time in the future. It has a very limited number of planet environments and only two styles of play, which basically amount to capture the flag and team deathmatch. CCP continues to develop DUST, however, promising that even more content will be available in the future.


Jared Spurbeck is an open-source software enthusiast, who uses an Android phone and an Ubuntu laptop PC. He has been writing about technology and electronics since 2008.


Linux/Open Source News Headlines – Yahoo! News





Title Post: DUST 514, Online Shooter Set in EVE Online Universe, Enters Open Beta
Url Post: http://www.news.fluser.com/dust-514-online-shooter-set-in-eve-online-universe-enters-open-beta/
Link To Post : DUST 514, Online Shooter Set in EVE Online Universe, Enters Open Beta
Rating:
100%

based on 99998 ratings.
5 user reviews.
Author: Fluser SeoLink
Thanks for visiting the blog, If any criticism and suggestions please leave a comment




Read More..

Booker winner Mantel says play next “logical step”






LONDON (Reuters) – Double Booker prize-winning author Hilary Mantel said the characters in her historical novels about the rise of Thomas Cromwell will take the next “logical step” to a stage adaptation at the Royal Shakespeare Company (RSC) this year.


Mantel said in a video interview on the RSC website this week that she has always longed to give “solid form” to her depictions of Cromwell, Henry VIII and Anne Boleyn in her “Wolf Hall” and “Bring Up the Bodies” books.






“From the moment I started writing Wolf Hall the characters were fighting to be off the page,” Mantel said in the video.


The 60-year-old Mantel said she was delighted to have playwright Mike Poulton, whose works have garnered some of the theatre world’s top awards, recreate her novels for the stage.


“He’s the man who knows about the stagecraft,” she said. “I’m the one who knows the characters inside out.”


The first woman and first Briton to win the Booker twice for her novels set in Henry VIII’s court said she has been inspired by the RSC since the age of 15 when she went alone to its Stratford-upon-Avon home and watched four plays in three days.


“It was a shaping experience, so it really is a dream come true for me to have the opportunity to see the RSC present my plays,” she said.


Mantel is working on a third novel in the trilogy.


The RSC also said on Wednesday that David Tennant will star in the title role of “Richard II” in winter 2013, making his return five years after a turn as Hamlet which earned him a best Shakespearean performance trophy at the Critics’ Circle Theatre Awards in 2009.


“Both plays will be directed by Royal Court Associate Director Jeremy Herrin, making his RSC directing debut,” RSC Artistic Director Gregory Doran said.


The world premiere of “Wendy & Peter Pan” by Ella Hickson and directed by Jonathan Munby will round out the winter season, the RSC said.


Tickets for the RSC’s winter 2013 season, which begins in October 2013 and runs until March 2014 will go on sale for members on February 11 and for the wider public on March 18, the RSC said.


(Reporting by Paul Casciato; editing by Patricia Reaney)


Celebrity News Headlines – Yahoo! News





Title Post: Booker winner Mantel says play next “logical step”
Url Post: http://www.news.fluser.com/booker-winner-mantel-says-play-next-logical-step/
Link To Post : Booker winner Mantel says play next “logical step”
Rating:
100%

based on 99998 ratings.
5 user reviews.
Author: Fluser SeoLink
Thanks for visiting the blog, If any criticism and suggestions please leave a comment




Read More..

SciTimes Update: Science News From Around the Web


Matthew Born for The New York Times


An estimated 15,000 crocodiles, like this one, have escaped from a farm in Limpopo, South Africa.







Friday in science, crocodiles on the loose, coffee fraud, a sleepy squirrel wakes up and melting glaciers. Check out these headlines from around the Web.




Crocodiles on the Loose: An estimated 15,000 crocodiles have escaped from a farm in Limpopo, South Africa, reports The Guardian. Heavy flooding forced the farmers to open their gates to keep the walls from crumbling, sweeping the crocs away down the Limpopo River. Experts say it is not easy to catch a crocodile. The best method: sneak up and grab it.


Fertility Rates Drop in Afghanistan: A drop in birth rates in Afghanistan suggests that education and health planning programs for women are making a difference, reports USA Today. The average number of children Afghan women can expect to have in their lifetime fell to 5.1 at the end of the decade from 8 in the 1990s and 6.3 in the mid-2000s , a USA Today analysis of birth data found.



Fred R. Conrad/The New York Times

Does your dog truly love you?



Animal Passion: Animals have rich emotional lives, reports Psychology Today. The magazine has republished a 2006 report about an Ohio researcher who has studied animal sadness, fear, rage, attachment and a love of play time.


New Stomach Virus: A new strain of norovirus, the cause of a dreaded intestinal illness, is circulating in the United States, The Washington Post reports. The strain, designated “GII.4 Sydney,” appeared in Australia last March. Norovirus causes vomiting and diarrhea and is responsible for 21 million cases of illness a year in this country. Hand-washing and general cleanliness are the best precautions.


We Like How We Smell: Our brains can detect our own scent and distinguish it from the smells of others, reports Discover.com. Scientists have long known that people are drawn to mates with a different smell than their own, but new research marks the first time that scientists have shown that people recognize and like their own smells.



Smokers in Jail: A proposed bill in Oregon would make nicotine a controlled substance and would make cigarette possession illegal, punishable by a year in prison or a $6,250 fine, reports LiveScience.com. Critics say the bill is overly idealistic and would be extremely difficult to implement.


Squirrels on Video: New Scientist offers a video of hibernating Arctic squirrels waking up.


Dolphins Help Dying Friend: For the first time, dolphins have been spotted teaming up to try to rescue an injured group member, reports New Scientist. You can watch the sad video here.


Yogurt Linked to Better Eating Habits: Yogurt eaters report consuming higher amounts of other good-for-you foods, like fruits, vegetables, nuts, fish and whole grains, than do people who don’t eat yogurt, reports eScience News. The study was partially funded by a yogurt maker.



Tony Cenicola/The New York Times



Food Fraud on the Rise: Food fraud – which occurs when food products are mislabeled, diluted or adulterated – is on the rise, reports CNN. The most commonly fraudulent products are olive oil, milk, saffron, honey and coffee. Fillers can be added to spices. Olive oils diluted with cheaper vegetable oil. Pomegranate juice may really be made with grape and pear juices.


An Rx for X and Z: Pharmaceutical companies eager to grab the attention of doctors and patients are returning to drug names starting with X and Z, reports Reuters via The Chicago Tribune. New names for cancer treatments include Xtandi, Xalkori, Xgeva, Zaltrap, Zelboraf and Zytiga.


People Enjoy Safe Sex: A study funded by a condom maker has found that people really like sex, with or without a condom, reports The Atlantic.



Graeme Robinson for The New York Times



Dung Beetles Are Celestial Navigators: Researchers fitted dung beetles with tiny blinders for experiments showing that the feces-eating insects rely on the stars to navigate, reports Scientific American.


Melting Glaciers: Climate change has shrunk Andean glaciers between 30 and 50 percent since the 1970s and could melt many of them away altogether in coming years, reports The Independent. Andean glaciers are a vital source of fresh water for tens of millions of South Americans.


Read More..

Wrigley rooftops offer Cubs billboard revenue

Rooftop owners around Wrigley Field have come up with an idea they hope will get things moving on the ball park's renovation. ( Source: WGN - Chicago)








The rooftop clubs outside Wrigley Field unveiled a plan Friday to put digital signs on their buildings and give the revenue to the Chicago Cubs.

Representatives of the clubs said it is a better alternative to the team's plan to put up signs in the outfield that could potentially block the views from the rooftops and hurt their businesses.

"We believe this is common sense plan is a win-win for the community, rooftops, City Hall and the Cubs," said Beth Murphy, owner of Murphy's Rooftop.

The rooftop owners said they expect their businesses to contribute more than $185 million to the local economy in the next 20 years, $70 million of which would be earmarked for the Cubs. A sign detailing their estimates ended with the words, "Destroying one business to benefit another is not the answer."

Dennis Culloton, a spokesman for the Ricketts family, said that the rooftop owners should discuss their plan with the team "instead of holding press conferences."

A representative of the team, Cubs marketing specialist Kevin Saghy, tried to attend the press conference but was asked to leave the room during the video presentation of the rooftop plan. Saghy brought a tape recorder but did not wear any credentials to indicate he was a Cubs representative.

"A deadline is fast approaching for the team and the city of Chicago to move forward," Culloton said.

Culloton also said the team would bring in more money from advertising atop the back wall of the bleachers than ads on the rooftop buildings.

"Inside the ballpark is going to be infinitely more valuable than advertising outside the ballpark," Culloton said.

Culloton also reiterated the call of Cubs Chairman Tom Ricketts for the city to free up the team to run the ballpark without a slew of restrictions.

"The Ricketts family and the Chicago Cubs want the right to run their business so they can continue to be good stewards of Wrigley Field and in doing so save the beloved ballpark for future generations," he said.

Ryan McLaughlin, a spokesman for the rooftop owners, said Cubs representatives were familiar with the general outline of the plan before today's press conference. Murphy presented it a community meeting Wednesday with Ald. Thomas Tunney, 44th, neighborhood groups and Cubs representatives present, he said.

Tunney suggested Friday the rooftop plan could be a part of the overall effort to rehab Wrigley.

"The advertising proposal from the rooftops can be part of the larger picture for preserving Wrigley," Tunney said in a prepared statement.


"I remain committed to working with the Cubs and small businesses in the neighborhood.  Most importantly, we will continue to engage our residents in discussions concerning Wrigley Field and their quality of life."


asachdev@tribune.com






Read More..

United Continental cutting 600 jobs; Chicago likely affected









United Continental Holdings Inc. will cut about 600 front-office jobs through voluntary and involuntary cuts, the company said Thursday as it announced disappointing financial losses for 2012.

The world's largest airline did not detail where cutbacks will take place, but Chicago is likely to be most affected considering the corporate headquarters and network operations center are in downtown Chicago and that Chicago O'Hare airport is one of the airline's largest hubs.

The job cuts were announced Thursday morning during a conference call about the airline's profits. United officials said they were disappointed in the airline company's 2012 performance and pledged to improve in 2013, both in financial performance and the airline's operational reliability.

They said they intend to win back corporate customers who defected to other airlines last year when the airline experienced periods of poor on-time performance and high cancellations rates. The operational problems, which have abated since the fall, stemmed from numerous computer-related glitches after the airline merged United and Continental customer reservation systems onto a common platform last March.

United CEO Jeff Smisek called 2012 "the toughest year of our merger integration," but that the airline was "back on track."

"Despite our integration pains, we accomplished an enormous amount and we are now in a position to go forward as a single carrier and compete effectively on a global scale," he said. "Our operations are running smoothly. Our many product improvements are rolling out and our customer satisfaction scores are climbing."

Smisek also said the airline maintains its confidence in the Boeing 787 Dreamliner, which was grounded in the U.S. and elsewhere after numerous glitches, including a serious fire hazard with its lithium ion batteries.

He said he had confidence in the airplane and "Boeing's ability to fix the issues just as they have done on every other new aircraft model they've produced."

Smisek said he has no indication on when the Federal Aviation Administration will allow the planes to fly again, including Dreamliner on a route between Chicago and Houston. Boeing is also based in Chicago.

United, the only U.S. carrier currently operating 787 planes, has six Dreamliners. Smisek said the company expects to take delivery of two additional 787s in the second half of this year.

EARNINGS

United Continental said it lost $723 million in 2012, or $2.18 per share. Excluding special charges of $1.3 billion, mostly related to merging United and Continental, the company earned $589 million, or $1.59 per share, meeting Wall Street analyst expectations.

In the fourth quarter, United lost $620 million, or $1.87 per share, compared with a loss of $138 million, or 42 cents per share, in the same quarter a year earlier.

It took charges of $430 million in the quarter, with much of that tied to paying off pension debt and costs for systems integration and training and severance. Excluding items, United said the 2012 quarterly loss was 58 cents a share, compared with a 61 cent loss expected by analysts on average, according to Thomson Reuters I/B/E/S.

Revenue fell 2.5 percent to $8.7 billion.

Superstorm Sandy, which barreled through the U.S. Northeast in late October, reduced revenue by about $140 million and profit by about $85 million in the fourth quarter. The storm caused shutdowns at major New York area airports, including New Jersey's Newark Liberty International where United operates a major hub.

CUSTOMER SERVICE

Customer service will be a larger focus for the airline, Smisek said during the conference call.

That focus includes a comprehensive customer service training program for airport agents, contact center agents and flight attendants, he said. It will also roll out a program called "It's Our Job," a companywide approach to customer service "that clearly explains our customer service standards and expectation for front line coworkers," Smisek said.

It will also include an expanded recognition program to reward employees for outstanding service, collecting more customer-satisfaction data and roll out of a new set of tools for airport agents, he said.

JOB CUTS

As far as the job cuts, they will not affect unionized workers, such as pilots, flight attendants and airport ground workers, a spokeswoman said. The airline in December reduced the officer ranks by several positions, representing 7 percent of managers with titles of vice president and higher. It will reduce management and administrative staff by 6 percent through voluntary and involuntary cuts and not filling empty positions.

Those cuts will begin in early February, Smisek said in a letter to employees Thursday morning.

gkarp@tribune.com

 
UAL Chart

UAL data by YCharts



Read More..

TSX near 18-month high, buoyed by Agrium, RIM






TORONTO (Reuters) – Canada’s main stock index hit a near 18-month high on Thursday, as shares of Agrium Inc rose after the fertilizer maker raised its profit forecast and as U.S. manufacturing and labor data drove optimism on the economic outlook of Canada’s largest trade partner.


Shares of Research In Motion Ltd also boosted the market, rising more than 3 percent after a report that China’s Lenovo Group said a bid for the BlackBerry maker was among the options available to boost its mobile business.






Canadian stocks were also supported by data that showed Chinese manufacturing growth hit a two-year high this month. Gains were kept in check by falling gold stocks, which slipped with the price of the precious metal.


In the United States, a private survey showed that factory activity advanced at the fastest pace in nearly two years this month, while the government reported the number of Americans filing new claims for jobless benefits hit a five-year low last week.


“There’s a growing feeling that we’re heading in the right direction. The U.S. economy is showing a little bit of life, and that’s spilling over into Canada,” said Fred Ketchen, director of equity trading at ScotiaMcLeod.


The Toronto Stock Exchange‘s S&P/TSX composite index <.gsptse> was up 41.36 points, or 0.32 percent, at 12,835.41, after touching 12,863.47, its highest since August 2, 2011.</.gsptse>


Seven of the 10 main sectors on the index were trading higher.


The materials sector, which includes mining stocks, slipped 0.1 percent as declines in gold stocks offset a rise in shares of fertilizer giants Agrium and Potash Corp .


Agrium rose 3.5 percent to C$ 114.55 after it raised its fourth-quarter earnings forecast as strong grain and oilseed prices spurred demand for its fertilizer products over the fall season.


Ketchen, noting the activity in Agrium shares over the past few days, said, “People are taking another look at it, thinking maybe it’s time to get back in.”


Potash was up 2.1 percent at C$ 42.77.


The energy sector gained 0.6 percent and was the biggest contributor to the market’s gains as U.S. crude oil prices rose.


Canadian Natural Resources Ltd rose 1.5 percent to C$ 30.62.


Financials, the index’s weightiest sector, added 0.4 percent. Toronto Dominion Bank


was up 0.4 percent at C$ 83.51, and the Royal Bank of Canada rose 0.3 percent to C$ 61.62.


(Editing by Jeffrey Hodgson and Leslie Adler)


Wireless News Headlines – Yahoo! News





Title Post: TSX near 18-month high, buoyed by Agrium, RIM
Url Post: http://www.news.fluser.com/tsx-near-18-month-high-buoyed-by-agrium-rim/
Link To Post : TSX near 18-month high, buoyed by Agrium, RIM
Rating:
100%

based on 99998 ratings.
5 user reviews.
Author: Fluser SeoLink
Thanks for visiting the blog, If any criticism and suggestions please leave a comment




Read More..

Aretha Franklin Approves of Beyonce’s ‘Beautiful’ Inaugural Lip-Syncing






LOS ANGELES (TheWrap.com) – Aretha Franklin r-e-s-p-e-c-t’s Beyoncé’s decision to use a “beautiful” pre-recorded rendition of the national anthem during President Barack Obama‘s inaugural ceremony on Monday.


The Queen of Soul, who sang “My Country ‘Tis of Thee” during Obama‘s inauguration in 2009, told ABC News that the cold weather warranted Beyoncé lip-syncing “The Star-Spangled Banner.”






“The weather down there was about 46 or 44 degrees and for most singers that is just not good singing weather,” Franklin said after noting the news gave her a good laugh. “When I heard that I just really cracked up. I thought it was really funny, but she did a beautiful job with the pre-record … next time I’ll probably do the same.”


She says “next time,” because she wasn’t afraid to brave below-freezing temperatures in Washington D.C. when she performed live four years ago. “In 2009, I wanted everything to be live and on the real side for the moment as it actually happened. Those were my feelings for my performance, but having come face to face with 28, 22 degrees I am not surprised she pre-recorded,” Franklin continued. “She wanted her performance to be what she wanted to be and she realized it wasn’t going to be the way she wanted it to be or she was going to be running a risk. That’s probably why she pre-recorded exactly how she wanted it to be heard.”


The 70-year-old Franklin isn’t the only music star shrugging off Beyoncégate. Jennifer Lopeztold Jon Stewart on Tuesday’s episode of “The Daily Show” that “all performers do have to” lip-sync at some point in their career.


“You know, sometimes it happens,” she explained. “When you’re in certain stadiums and in certain venues, they do pre-record things.”


Lopez’s former “American Idol” judging panel partner, Steven Tyler, isn’t particularly bothered by Beyoncé lip-syncing either. “It doesn’t matter,” he told TMZ.


“Beyoncé’s so hot, she can do anything,” the Aerosmith frontman added to give some shallow perspective. “Let’s just get real.”


Whether or not Beyoncé would agree with Tyler’s flattering statement, she has yet to comment on the matter herself, aside from posting the performance on her Tumblr — an action that suggests she has no regrets.


Meanwhile, the U.S. Marine Band that previously admitted to using a pre-recorded track to back her performance and suggested Beyoncé did the same for her vocals, has changed its tune.


“Each piece of music scheduled for performance in the Inauguration is pre-recorded for use in case of freezing temperatures, equipment failure, or extenuating circumstances,” a spokesman for the Marines told TheWrap on Tuesday. “Regarding Ms. Knowles-Carter’s vocal performance, no one in the Marine Band is in a position to assess whether it was live or pre-recorded.”


Music News Headlines – Yahoo! News




Read More..

Well: Ask Well: Long-Term Use of Nicotine Gum

In small doses, like those contained in the gum, nicotine is generally considered safe. But it does have stimulant properties that can raise blood pressure, increase heart rate and constrict blood vessels. One large report from 2010 found that compared to people given a placebo, those who used nicotine replacement therapies had a higher risk of heart palpitations and chest pains.

That’s one reason that nicotine gum should, ideally, be used for no more than four to six months, said Lauren Indorf, a nurse practitioner with the Cleveland Clinic’s Tobacco Treatment Center. Yet up to 10 percent of people use it for longer periods, in some cases for a decade or more she said.

Some research has raised speculation that long-term use of nicotine might also raise the risk of cancer, though it has mostly involved laboratory and animal research, and there have not been any long-term randomized studies specifically addressing this question in people. One recent report that reviewed the evidence on nicotine replacement therapy and cancer concluded that, “the risk, if any, seems small compared with continued smoking.”

Ultimately, the biggest problem with using nicotine gum for long periods is that the longer you stay on it, the longer you remain dependent on nicotine, and thus the greater your odds of a smoking relapse, said Ms. Indorf. “What if the gum is not available one day?” she said. “Your body is still relying on nicotine.”

If you find yourself using it for longer than six months, it may be time to consider switching to sugar-free gum or even another replacement therapy, like the patch or nasal spray.

“Getting people on a different regimen helps them break the gum habit and can help taper them off nicotine,” Ms. Indorf said.

Read More..

United to cut 600 front-office jobs









United Continental Holdings Inc. will cut about 600 front-office jobs through voluntary and involuntary cuts, the company said Thursday as it announced disappointing financial losses for 2012.

The world's largest airline did not detail where cutbacks will take place, but Chicago is likely to be most affected considering the corporate headquarters and network operations center are in downtown Chicago and that Chicago O'Hare airport is one of the airline's largest hubs.

The job cuts were announced Thursday morning during a conference call about the airline's profits. United officials said they were disappointed in the airline company's 2012 performance and pledged to improve in 2013, both in financial performance and the airline's operational reliability.

They said they intend to win back corporate customers who defected to other airlines last year when the airline experienced periods of poor on-time performance and high cancellations rates. The operational problems, which have abated since the fall, stemmed from numerous computer-related glitches after the airline merged United and Continental customer reservation systems onto a common platform last March.

United CEO Jeff Smisek called 2012 "the toughest year of our merger integration," but that the airline was "back on track."

"Despite our integration pains, we accomplished an enormous amount and we are now in a position to go forward as a single carrier and compete effectively on a global scale," he said. "Our operations are running smoothly. Our many product improvements are rolling out and our customer satisfaction scores are climbing."

Smisek also said the airline maintains its confidence in the Boeing 787 Dreamliner, which was grounded in the U.S. and elsewhere after numerous glitches, including a serious fire hazard with its lithium ion batteries.

He said he had confidence in the airplane and "Boeing's ability to fix the issues just as they have done on every other new aircraft model they've produced."

Smisek said he has no indication on when the Federal Aviation Administration will allow the planes to fly again, including Dreamliner on a route between Chicago and Houston. Boeing is also based in Chicago.

United, the only U.S. carrier currently operating 787 planes, has six Dreamliners. Smisek said the company expects to take delivery of two additional 787s in the second half of this year.

EARNINGS

United Continental said it lost $723 million in 2012, or $2.18 per share. Excluding special charges of $1.3 billion, mostly related to merging United and Continental, the company earned $589 million, or $1.59 per share, meeting Wall Street analyst expectations.

In the fourth quarter, United lost $620 million, or $1.87 per share, compared with a loss of $138 million, or 42 cents per share, in the same quarter a year earlier.

It took charges of $430 million in the quarter, with much of that tied to paying off pension debt and costs for systems integration and training and severance. Excluding items, United said the 2012 quarterly loss was 58 cents a share, compared with a 61 cent loss expected by analysts on average, according to Thomson Reuters I/B/E/S.

Revenue fell 2.5 percent to $8.7 billion.

Superstorm Sandy, which barreled through the U.S. Northeast in late October, reduced revenue by about $140 million and profit by about $85 million in the fourth quarter. The storm caused shutdowns at major New York area airports, including New Jersey's Newark Liberty International where United operates a major hub.

CUSTOMER SERVICE

Customer service will be a larger focus for the airline, Smisek said during the conference call.

That focus includes a comprehensive customer service training program for airport agents, contact center agents and flight attendants, he said. It will also roll out a program called "It's Our Job," a companywide approach to customer service "that clearly explains our customer service standards and expectation for front line coworkers," Smisek said.

It will also include an expanded recognition program to reward employees for outstanding service, collecting more customer-satisfaction data and roll out of a new set of tools for airport agents, he said.

JOB CUTS

As far as the job cuts, they will not affect unionized workers, such as pilots, flight attendants and airport ground workers, a spokeswoman said. The airline in December reduced the officer ranks by several positions, representing 7 percent of managers with titles of vice president and higher. It will reduce management and administrative staff by 6 percent through voluntary and involuntary cuts and not filling empty positions.

Those cuts will begin in early February, Smisek said in a letter to employees Thursday morning.

gkarp@tribune.com

 
UAL Chart

UAL data by YCharts



Read More..

2 men died in high-rise fire after rescuing elderly woman: officials

A high-rise fire on Chicago's south side killed two men and seriously injured a woman.









The two men who died in a South Shore high-rise fire had rescued an elderly woman on the seventh floor and had returned to the burning apartment with fire extinguishers when they apparently were overcome by smoke, officials said today.

Jameel Johnson, 36, and his co-worker, John Fasula, 50, were doing contract work for a cable company when the fire broke out on the seventh floor of the 16-story building in the 6700 block of South Shore Drive Tuesday morning. The two heard an 81-year-old woman screaming for help and placed her inside an elevator and pressed a button to take her to the first floor, according to police and David A. Fields Jr., Johnson’s cousin.

Fasula and Johnson returned to her apartment with fire extinguishers, police said. They were later found by firefighters, collapsed on the floor and were in full cardiac arrest, according to police and fire officials.

The woman collapsed on the floor of the lobby after the elevator doors opened, but was revived by paramedics and taken to the University of Chicago Hospitals, where she was listed in critical condition from smoke inhalation, according to police.

“He died a hero,” Fields said in a telephone interview. “They died saving a woman’s life.”

Johnson, the father of two girls, was working as a private contractor for a cable company, his family said. He did not like being inside high-rise buildings, but the company could not find a replacement, relatives said.

“He went with the understanding that maybe it was just a service call and he could be in and out,” Fields said. “He didn’t want to be in the high-rise building, that was his whole thing. He didn’t want to be there.”

Relatives described Johnson, an Englewood native, as a fun-loving man who did whatever he could to take care of his fiance and two children, ages 14 and 3. Johnson had ventured into different careers over the years, but returned to the cable business about a year ago.

“He was a good father who was just trying to make sure his kids had the best,” Fields said.

He had been with his fiance for 15 years and the family lives in Gary, Ind., Fields said. His youngest daughter still doesn’t understand what happened, relatives said.

“She’s still looking for her father to come home,” said Johnson’s aunt, Rosemary Cohns. “That’s the hardest part.”


Relatives of Fasula said they were not surprised to hear he risked his life for someone else.

“That’s how my brother-in-law was,” said Michelle Kozicki, 65, Fasula’s sister-in-law. “There’s never going to be another one like my brother-in-law Johnny. There’s not a bad bone in his body.”


Fasula was a maintenance manager for the CTA, spokeswoman Lambrini Lukidis said. He started working for the transit agency in 1983.








Fasula’s family knew he was at the apartment building for a “side job,” though she wasn’t sure what the work entailed. Kozicki said it was common for Fasula, who had been married for nearly 40 years, to work jobs outside his day job at the CTA.
 
“He didn’t like to sit still,” she said.

He went out of his way to help his father before he died in 2009. He was with him “every step of the way,” Kozicki said. For example, Fasula took time off of work to drive his father to doctor’s appointments.


Fire officials have said the fire apparently started in a bedroom on the seventh floor. Fire Department spokesman Larry Langford said the cause is undetermined pending further analysis of electrical information.  It does not appear suspicious, he added.

“In short, it generally means we have to have some items looked at,” Langford said of the analysis.


chicagobreaking@tribune.com


Twitter:@ChicagoBreaking





Read More..